Cancellation & refund policy

Before your service starts

You may cancel a booking at any time before the site visit or first consultation session takes place, or before we start preparing a quotation from your information, by contacting us with your booking number. We will refund the full amount paid.

Rescheduling

You may reschedule a site visit or session free of charge by giving us at least 1 business day's notice.

After your service has started

Once the site visit or first session has taken place, or we have started preparing your quotation, the fee is non-refundable, because the work has been done. Where a service includes a round of revision, you may request it within 14 days of receiving the deliverable.

If we don't deliver

If we do not send your written deliverable within the stated timeline and have not agreed a new date with you, you may request a full refund. If we cannot serve your project location, we refund the full amount paid.

How refunds are paid

Approved refunds are issued in MYR to the original payment method through Razorpay Curlec within 5–7 business days of approval. The time for the funds to appear depends on your bank or card issuer.

Contact

Email sec@imapartners.com.my or WhatsApp +60 11-1084 1223 with your booking number.