Service delivery policy

We provide advisory services only. No physical goods are shipped. Depending on the service, it is delivered through a site visit, a consultation session, or a review of the scope and documents you send us, followed by a written deliverable, as described on its service page.

After you book

Once your payment is confirmed, our team contacts you within 1 business day by WhatsApp, phone or email to confirm the scope, the project site address and a date.

Site visits and sessions

• Site visits and consultation sessions are scheduled within 5 business days of booking, unless you ask for a later date.
• Site visits cover project sites in Johor. Sessions can also be held online where the service allows it.
• You, or someone you nominate, must be present and provide safe access to the site.

Written deliverables

Notes, quotations and works plans are sent by email as PDF (and spreadsheet where stated) within the timeline shown on each service page. The timeline starts from the visit, the session, or the date we receive the information we need from you, as stated for each service.

If we cannot serve your location

If your project site is outside the area we can visit, we will tell you when we contact you after booking and refund the full amount paid.